- If you wish to return an item then you should email us at firstname.lastname@example.org to notify us of the return within 7 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item.
- Unfortunately we are unable to offer refunds on sale items, though we are able to offer exchanges or credit notes.
- Please note that you must cover the cost of the return shipment. We recommend that you use a secure, trackable postal or courier service and ensure that the packaging of the items is sufficient to protect them fully and maintain their good condition during transit.
We recommend that you retain proof of sending, in case of any dispute or failure of the goods to arrive with us. We will not accept any liability for any goods that are returned in inadequate protective packaging, by an uninsured or unrecorded transit service, or that go missing without proof of postage.